How to get in touch
For support, sales, invoices or any question about a licence, write to [DATOS DEL TITULAR: email de contacto] or use the form on this page. [PENDIENTE: Joomla contact form, to be built separately]
If your question is about a subscription, tell us the email address you bought with. Never email a full Download ID: the last four characters are enough for us to identify it.
What to include in a support request
With these details we can reproduce the problem without coming back to you:
- Extension (evoMCP, evoLeadGate, evoOrigin or evoYTAccess) and the installed version.
- Joomla version and PHP version. If you use YOOtheme, its version.
- What you expected to happen.
- What happened: the exact error message, the step where it occurs and, if you have it, the relevant line from the Joomla or server log.
- If the problem concerns a licence or an update: the site's domain and the status the extension shows in its options.
Sales questions
For questions about tiers, the bundle or a renewal, first read Pricing and Licences and updates. If the answer is not there, write to us.
Scope of support
[PENDIENTE: scope and response times of support]